Troubleshooting

I just received my bike and the brakes are making a lot of noise?

With all-new bicycles, there is a wear-in period (approximately 50-100 miles) where there will be various sounds and noises coming from different parts of the bike….more

My bike won’t turn on?

Let’s double-check that everything is in place for your bike to turn on. For your first ride, be sure to charge your battery until the light on your charger turns green, depicting a full charge. This may….more

Shipping Damage

We try our best to ensure an exceptional experience for all customers, however, sometimes shipping/handling, and other factors can negatively impact the product we provide. For this, we are deeply sorry….more

My bike won’t shift gears correctly?

There are a few things we can check to get you shifting normally. Let’s check the ‘U’ shaped derailleur guard to ensure it is not getting in the way of your derailleur. We’ve installed the derailleur….more

My front wheel and handlebars don’t line up?

Luckily, this is an easy fix! Below are video instructions detailing how to fix the steering alignment: Written instructions are below: First, we will have you fold down your handlebars. You should see the 6 mm….more

Replacement Keys

All of our bikes come with a battery, along with a set of keys. For security purposes, each battery has its own unique key pattern. In the event that keys are lost or broken, they may need to be replaced….more

Controller check

The controller is the brain of your eBike. If you experience technological issues, we recommend checking your controller wires. Here’s a video that shows how to access your controller….more

Quick connect plug check

Quick plugs are part of our smart design that allows customers to have easy access to the various features on their bikes. Each component (i.e. motor, PAS sensor, display, etc.) has a quick plug….more