Pre-Purchase Information
How do I order?
You can place your order through our online store or email us at support@ ouloobikes.com during business hours (M-F, 9am to 5pm MST) and we’ll be happy to help you place an order….more
Payment Options
We accept all major credit cards including American Express, Apple Pay, Diners Club, Discover, ELO, Google Pay, JCB, Mastercard, and Visa. Pre-orders require payment in full at the time of the order….more
When is my card charged?
Your credit card will be charged in full upon placing your order. This reserves your purchase and ensures the earliest delivery date while your bike is being prepared for shipment….more
Return Policy
Here is a link to our return policy. If you would still like to return your bike after reviewing this policy, please contact us first at support@ouloobikes.com for authorization. Please note that you will….more
How/where will I be able to get my bike serviced?
At OULOO, we understand that buying an eBike online can come with concerns about where and how your bike will be serviced. Our bikes were designed with repairability in mind, which….more
Can I test ride before purchasing?
Visit our Phoenix Showroom: Come test ride our award-winning OULOO eBikes at our new Phoenix showroom! You can book a test ride with our team on our website! Due to high demand, our showroom….more
Shipping Policy
OULOO eBikes encourages you to read our Shipping Policy, also located on our website. If you have any questions, please don’t hesitate to contact our support team at support@ouloobikes.com or….more
Poland Shipping
Because of high demand of our Electric Bikes in the Euro Market. OULOO company decided the quick decision and opened at last August 2021 warehouse in the Poland country at last August 2021….more
International Shipping
We understand our award-wining bikes are on everyone’s wish list, and we are doing everything we can to fulfill those wishes! At this time, we are unable to ship outside….more
Warranty
Our OULOO eBikes come with a one-year warranty that covers most items excluding common wear items (tires, tubes, brake pads, etc.) and water damage. We are also offering an extended warranty for….more
Do you offer an extended warranty?
We understand the roads can get bumpy, so that’s why we partnered with Extend to help give you some peace of mind! While completing a new bike purchase on our website, you may now extend your one-year warranty….more
Sales Tax
OULOO is obligated to charge sales tax in states where we have reached a certain sales threshold. We currently charge sales tax in the following states: Alabama / Arizona / Arkansas….more